Shop Policies

SHIPPING POLICIES

PACKAGING

Edible Images & Cupcake Toppers

Printed Images/Toppers are individually wrapped in cellophane bags with wax paper sheets and cardboard sheets
Orders are packed in either bubble mailers or USPS Mailing Envelopes

Sprinkles

Sprinkles are packaged in bottles or sealed sprinkle bags
Orders are packed in either bubble mailers or USPS Mailing Envelopes

Royal Icing Decorations

Decorations are packaged in small boxes or containers
Orders are packed in either bubble mailers or USPS Mailing Envelopes

SHIPPING CARRIERS

Orders are shipped through the following services:

USPS First Class Mail - delivery in 4-5 days after order is shipped
USPS Priority Mail - delivery in 3-4 days after order is shipped
USPS Priority Mail Express - delivery in 1-2 days after order is shipped

ORDER SHIPMENT

Same Day Shipping

Sprinkles & Royal Icing Decoration order must be received by 12pm cst
Edible Images/Cupcake Toppers orders must be received by 12pm cst
- Custom Images must be approved by customer before 3pm cst

Next Day Shipping

Orders received after 12pm cst will be shipped the next BUSINESS day

Holiday Shipping

Orders cannot be shipped on holidays where USPS is closed

Refund & Return policy

REFUNDS

Edible Images & Cupcake Toppers

Cupcake Toppers are printed after your order is received & cannot be refunded
Custom Edible Images will NOT be refunded
- Your Image is CUSTOM printed only after you approve the proof
- All Images are printed on Premium Quality Frosting Sheets
- Images will vary slightly from computer image due to Edible Ink & Frosting Sheets used

Sprinkles & Royal Icing Decorations

Sprinkles cannot be refunded after they are delivered
Royal Icing Decorations will not be refunded after they are delivered

Damages & Delays

Shipment delay and/or product damage claims must be filed with USPS
Delays & damages to orders will NOT be refunded by The Sprinkle Store

RETURNS

Products from The Sprinkle Store cannot be returned regardless the reason

Unauthorized package returns will not be accommodated or refunded